Security First. Always.

Our commitment to our customers is built on trust. We believe that security and data privacy are the foundations of achieving mainstream cryptocurrency adoption.

Our Philosophy

Security and Privacy by Design and By Default

We drive a Zero Trust, Defence in Depth security strategy across our systems and platforms. Data privacy assessments are built into our processes to safeguard your personal information.

Empowering a Growth Mindset

To continually strengthen our security posture, we invest heavily in ongoing security and privacy awareness training for all staff.

We screen all deposits for compliance, and have a dedicated team to monitor all transactions

100% of user cryptocurrencies are held offline in cold storage

SpotlessWallet has a strategic partnership with Ledger, integrating its institutional-grade custody solution, Ledger Vault. We also leverage hardware security modules (HSM) and multi-signature technologies. SpotlessWallet has secured cold storage insurance.

All funds held in hot wallets are corporate funds.

We leverage HSM and multi-signature, key-generation technologies to keep these funds secure. They are primarily used to ensure smooth day-to-day withdrawal requests from our customers.

Users’ fiat currencies are held in regulated custodian bank accounts.

If you are a U.S. resident, your USD balances are held at Metropolitan Commercial Bank, an FDIC member and insured depository institution. Your USD balances held at Metropolitan Commercial Bank are insured up to USD $250,000. You retain ownership of those funds in Metropolitan Commercial Bank accounts, meaning your fiat funds cannot be claimed by SpotlessWallet or its creditors.

SpotlessWallet adheres to the principle of least privilege.

We have strict controls on access rights to funds in both cold and hot wallets.